Customer Dispute Resolution

Pebble Finds is a consumer comparison website operated by Revenue Rock LTD. We help users explore and connect with third-party providers across categories such as insurance, loans, warranties, and home services.

Revenue Rock LTD, through the Pebble Finds website, is not an insurance company, broker of record, lender, warranty provider, or claims handler. We do not issue policies, approve applications, set final rates, provide coverage, make lending decisions, or handle claims.

Any purchase, application, quote, policy, loan, warranty, contract, or service agreement is between the user and the third-party partner or provider selected by the user. Partner terms, pricing, eligibility, coverage, service levels, cancellation policies, and dispute processes apply.

How to Submit a Complaint or Dispute

If you have a complaint or dispute related to your experience on Pebble Finds, you may contact us at:

Email: [email protected]

Please include the following information so we can review your request:

• Your full name
• Email address used on the website
• Date of your interaction
• The category or offer involved
• The partner/provider you were redirected to, if known
• A short description of the issue
• Any relevant screenshots, confirmation emails, or reference numbers

What We Can Help With

We can review complaints related to:

• Website experience or technical issues
• Incorrect or unclear information displayed on Pebble Finds
• Concerns about how your information was submitted through our website
• Requests to identify the partner or provider you were connected with
• General questions about the Pebble Finds comparison process

What Must Be Handled by the Partner Provider

Because Pebble Finds does not provide the underlying insurance, loan, warranty, or service product, certain issues must be handled directly by the relevant partner or provider, including:

• Policy issuance, coverage, claims, or cancellation
• Loan approval, rates, repayment terms, or funding
• Warranty terms, service coverage, or repair decisions
• Final pricing, eligibility, or contract terms
• Refunds or service disputes after purchasing from a third-party provider

When appropriate, we will help direct you to the relevant partner or provider so you can continue the dispute directly with them.

Response Time

We aim to acknowledge customer complaints within 5 business days and provide a response or next step within 15 business days, depending on the nature of the issue and whether third-party partner review is required.

Escalation

If you believe your issue was not properly addressed, you may reply to our response and request further review. Please include any additional information that may help us investigate the matter.